When you contact us, place an order or interact with our website, we may collect information that is necessary to provide our products and services.

We collect personal information for purposes connected with operating our website and providing our products and services.

• To process and manage your orders.
• To arrange product delivery.
• To communicate with you about your order.
• To provide customer support.
• To respond to enquiries and requests.
• To improve our website and customer experience.
• To maintain website security and prevent misuse.
• To meet applicable legal or regulatory requirements.

Alfaiz uses personal information only for legitimate business purposes connected with the services we provide.

We may share limited information with service providers when necessary to operate Alfaiz and fulfil your requests.

Examples may include:

• Delivery and shipping partners.
• Payment service providers.
• Website hosting and technical service providers.
• Communication or email service providers.
• Professional advisers where reasonably necessary.
• Government or law-enforcement authorities where required by law.

Service providers may receive only the information reasonably necessary for the service they are providing.

When online payment functionality is available on Alfaiz, payment transactions may be processed through applicable third-party payment service providers.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Alfaiz may use cookies and similar technologies to help the website function, remember preferences, understand website usage and improve the user experience.

Depending on the services enabled on the website, analytics, advertising or other third-party technologies may also be used.

We take reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, loss or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We may retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide services, resolve disputes, maintain business records, and meet applicable legal or regulatory requirements.

When information is no longer reasonably required, we may delete, anonymize or otherwise dispose of it in accordance with applicable requirements and our operational practices.

Depending on applicable law and the circumstances of the processing, you may have rights or choices regarding your personal information.

• Request information about personal data we process.
• Request correction of inaccurate information.
• Request deletion where applicable.
• Withdraw consent where processing is based on consent.
• Raise a privacy-related complaint or request.

Alfaiz may use email or SMS communication to share information about products, services, offers or updates where permitted and where the appropriate consent or lawful basis is available.

You can contact us if you no longer wish to receive promotional communications.

We may update this Privacy Policy from time to time to reflect changes to our services, website, technologies, legal requirements or business practices.

When we make changes, the updated version will be published on this page together with a revised “Last Updated” date.